Effective November 1, 2019. Document History
This Agreement applies to:
For the rest of this document, these will be referred to as Sprouted Services.
Because we believe in establishing long-term relationships with our customers, we decided to use plain English instead as much as possible, to make our terms as clear as possible.
Please don’t forget that we are real people: take a look at our about page to get to know us a little. We are not perfect, but we’re trying our hardest, because we genuinely care about your success.
Our subscription Services include the concept of an Account Owner or Administrator. For the rest of this document, these will collectively be referred to as Owners.
Should you have other questions or concerns about this document, please get in touch!
This is a living document. With your help, we want to make it the best in the industry.
If you read something that rubs you the wrong way, or if you think of something that should be added, please get in touch! We’re all ears!
We don’t amend this document for any particular customer, but if your changes apply to all of our customers, we’ll be happy to update it for everyone. Scroll to the bottom to see the history so far.
We improve this document over time. If the changes are significant, we will provide a prominent notice on our home page, product login screens, or by sending you an email notification. By continuing to use the Service, you will implicitly accept the changes we make.
Your access and use of the Sprouted Service is always subject to the most current version of this document.
Support for Sprouted Services is provided via firstname.lastname@example.org.
Email support is only provided to Owners.
Owners are responsible for first-tier support to the people on their Sprouted Service. If you have an issue with your Sprouted Service, contact your Owner(s) first.
We continuously update our documentation so that users can help themselves and Owners are better equipped to help their users.
We take pride in providing excellent customer support, but we are also a small team and value our work/life balance. This means that although we’ll try our best, we do not guarantee 24/7 support.
Your devices have to be able to access our servers on port 443.
We also provide answers to commonly asked questions about data and security on our Information Security page.
User Materials refer to the assets (text, images, photographs, graphics, etc) created or uploaded by users using Sprouted Services.
Sprouted does not claim intellectual property rights over User Materials.
For Sprouted, we leave it to each Owner(s) to decide who should own the IP of User Materials. We encourage Owner(s) to make their policy clear to their users.
You acknowledge and agree that Sprouted has no liability of any kind should anyone you granted access to your content modify, destroy, corrupt, copy or distribute it, or violate the Terms of Service or other limitations that you may impose on the use User Materials.
Sprouted does not pre-screen User Materials that users provide or otherwise submit via Sprouted Services; however, Sprouted may remove any posted or submitted User Materials from Sprouted Services for any reason without notice in its sole discretion. By posting or submitting your User Materials, you represent and warrant that you own or otherwise control all of the intellectual property rights and other rights to your User Materials as described in these Terms of Service, including all the rights necessary for you to post or submit your User Materials.
In addition, by posting or otherwise submitting your User Materials that contain images, photographs, pictures, videos, webcasts or that are otherwise graphical in whole or in part (“Images”), you represent and warrant that: (a) you own the copyright in such Images, or that you have obtained all necessary license(s) from the copyright owner(s) of such Images to use such Images, or portions thereof, in keeping with your use in connection with Sprouted Services and as otherwise permitted by these Terms of Service; (b) in the event you choose to grant licenses and sub-licenses to such Images, you have the rights necessary to grant the licenses and sub-licenses described in these Terms of Service; and (c) you have received consent from any and all persons depicted in such Images to use the Images as set forth in these Terms of Service, including the distribution, public display, public performance and reproduction of such Images.
You are solely and entirely responsible for all of your User Materials that you post or otherwise submit via Sprouted Services. You shall assume all risks associated with the use of your User Materials including any reliance on the accuracy, completeness or usefulness of your User Materials. Sprouted does not guarantee the accuracy, integrity or quality of your User Materials. You acknowledge and agree that by accessing or using Sprouted Services, you may be exposed to User Materials from others that are offensive, indecent or otherwise objectionable.
In short, we do not. Like all other cloud-based applications, we are vulnerable to the inherent unreliability of the Internet. We do not offer contracted SLA for availability to Sprouted Services and your data.
That said, high reliability is something we are proud of and something we deliberately chose to compete on. We have developers, system administrators and support staff on call, 24/7.
We monitor Sprouted Services closely and have set up automated alarms to be notified (via email and SMS) when a Sprouted Service is under stress, so that we can deal with the issue before it becomes a problem that might impact customer access.
You acknowledge and agree that Sprouted shall not be liable for any failure to store your data on Sprouted Service at any time.
You agree that you shall not:
Services provided by third parties are governed by separate agreements accompanying such materials and services. Sprouted offers no guarantees and assumes no responsibility or liability of any type with respect to the third-party services, including any liability resulting from incompatibility between a third-party service, the Sprouted Services or another third-party service. You agree that you will not hold Sprouted responsible or liable with respect to the third-party services.
In the event of your or others’ access to or use of a Sprouted Service in connection with the transmission of spam unsolicited e-mail or postings in violation of these Terms of Service, you acknowledge and agree that Sprouted would be irreparably harmed thereunder and that monetary damages would be an insufficient and ineffective remedy; therefore you agree that Sprouted is entitled to obtain immediate injunctive relief against any such transmission (in addition to all other remedies available at law or in equity). Sprouted may without restriction block, filter or delete unsolicited e-mail.
We offer free 14-day trials for all of our subscription Services. Upon the conclusion of the trial, a paid subscription is required for continued use of our Services.
In the event of failed payment, cancellation of a subscription, or no payment for a trial account, the Service will become inactive. The Owner, who is solely responsible, can cancel their subscription Service at any time directly via the app. An email or phone request to cancel a subscription is not considered cancellation.
In some instances, we will keep the inactive Service account for at least 30 days before deleting it from our system. This includes free accounts with no activity in the past 12 months, which will be deemed inactive and subject to deletion.
Additionally, we reserve the right to discontinue the Sprouted Services at any time. In this event, Sprouted will announce an End-Of-Life date on the Sprouted website. For subscription Services, the End-Of-Life date will be at least 12 months after the announcement date. Sprouted will honor the terms of this Agreement until the End-Of-Life date. Should an Owner's paid subscription exceed the End-Of-Life date, Sprouted will offer a refund for any unused time. At the End-Of-Life date, this Agreement will terminate.
We may block, restrict, disable, suspend or terminate your access to all or part of the Sprouted Services at any time in our sole discretion, without prior notice or liability to you. To this day, we have never had to do this, and we hope it never happens.
If you breach any of the terms and conditions in this document, your authorization to access or use the Sprouted Service automatically terminates. Any materials downloaded or printed from the Sprouted Service in violation of the Terms of Service must be immediately destroyed.
If you think we removed your access by mistake, get in touch and we’ll give you our reasoning.
Sprouted will, in appropriate circumstances, terminate the accounts of users who infringe the intellectual property rights of others. Sprouted will investigate notices of copyright infringement and take appropriate actions under the Electronic Commerce Directive, article 14.
If you believe that your work has been used or copied in a way that constitutes copyright infringement and such infringement is occurring on a Sprouted Service or on sites linked to from Sprouted Services, please provide written notification of claimed copyright infringement to the designated agent for Sprouted, which must contain the following elements:
The Sprouted designated agent for notice of claims of copyright infringement can be reached here.
Sprouted Services may include links that will take you to other sites outside of the Sprouted Service. The linked sites are provided by Sprouted to you as a convenience and the inclusion of the links do not imply any endorsement by Sprouted of any linked site. Sprouted has no control of the linked sites and you therefore acknowledge and agree that Sprouted is not responsible for the contents of any linked site, any link contained in a linked site or any changes or updates to a linked site. You further acknowledge and agree that Sprouted is not responsible for any form of transmission (e.g. webcasting) received from any linked site.
Sprouted may run advertisements and promotions from third parties via Sprouted Services in any manner or mode and to any extent. Your communications, activities, relationships and business dealings with any third parties advertising or promoting via Sprouted Services, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, shall be solely matters between you and such third parties. You acknowledge and agree that Sprouted is not responsible or liable for any loss or damage of any kind incurred as the result of any such dealings or as the result of the presence of such non-Sprouted advertisers on Sprouted Services.
(a) The Owner grants Sprouted the right to include the Owner's organization as a customer in Product promotional material.
(b) The Owner can deny Sprouted this right by submitting a written request via email to email@example.com, requesting to be excluded from Product promotional material.
(c) Should the Owner come to be or already be included in Product promotional material, as a result of any prior purchases where the Owner did not request exclusion from Product promotional material, the Owner can at any point in time, submit a written request via email to firstname.lastname@example.org to have Sprouted remove the Owner's organization name from Product promotional material. Upon receipt of such request, Sprouted will remove any reference to the organization from such promotional material within 30 days and make no further reference to it.
The Sprouted Services are provided by Sprouted under these Terms of Service “as is” without warranty of any kind, either express, implied, statutory or otherwise, including, but not limited to, the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without limiting the foregoing, Sprouted makes no warranty that:
Sprouted Services may include technical or other mistakes, inaccuracies, or typographical errors. Sprouted may make changes to Services, including the prices and descriptions of any software or products listed, at any time in its sole discretion and without notice. Sprouted Services may be out of date, and Sprouted makes no commitment to update the Services.
You acknowledge and agree that:
Sprouted does not control or endorse the materials found in any Service and specifically disclaims any liability with regard to the Services and any actions resulting from your use of Sprouted Services and participation in any Services. Managers, hosts, Space Owners, project members and other third parties are not authorized Sprouted spokespersons, and their views do not necessarily reflect those of Sprouted. To the maximum extent permitted by law, Sprouted will have no liability related to User Materials arising under intellectual property rights, libel, privacy, publicity, obscenity or other laws. Sprouted also disclaims all liability with respect to the misuse, loss, modification or unavailability of any User Materials.
The use Sprouted Services or the downloading or other use of any materials is done at your own discretion and risk and with your agreement that you will be solely responsible for any damage to your computer system, loss of data or other harm that results from such activities. Sprouted assumes no liability for any computer virus or other similar software code that is downloaded to your computer from the site or in connection with any Services. No advice or information, whether oral or written, obtained by you from Sprouted or via the site, Services shall create any warranty not expressly stated in the Terms of Service. Sprouted will not be liable for any loss that you may incur as a result of someone else using your password or account with respect to the site or any Services, either with or without your knowledge.
Some states or jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty may last, so the above limitations may not apply to you. To the extent permissible, any implied warranties are limited to ninety (90) days.
You agree to indemnify and hold Sprouted and its officers, co-branders, other partners and employees harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of:
In no event shall Sprouted, its officers, directors, employees, partners or suppliers be liable to you or any third party for any special, punitive, incidental, indirect or consequential damages or losses of any kind, or any damages or losses whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or if Sprouted has been advised of the possibility of such damages or losses, and on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with:
Some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages. Accordingly, the limitations and exclusions set forth above may not apply to you.
Sprouted Services (excluding linked sites) is controlled by Sprouted from its offices within The Netherlands. By accessing Sprouted Services, you agree that all matters relating to your access to, or use of, Sprouted Services shall be governed by the statutes and laws of The Netherlands, without regard to the conflicts of laws principles thereof. The parties specifically disclaim the U.N. Convention on Contracts for the International Sale of Goods. You also agree and hereby submit to the exclusive personal jurisdiction and venue of the District Court of Amsterdam with respect to such matters.
The Terms of Service and other rules, guidelines, licenses and disclaimers posted via Sprouted Services constitute the entire agreement between Sprouted and you with respect to your access to or use of Sprouted Services superseding any prior agreements between you and Sprouted on such subject matter (including any prior versions of the Terms of Service). Notwithstanding the foregoing, to the extent that any terms set forth in the Terms of Service expressly contradict any terms of a written agreement between you and Sprouted regarding the use of specific Services (including Service-specific Terms of Service) (“Executed Agreement”), such contradictory terms set forth in the Executed Agreement shall govern. You may also be subject to additional terms and conditions that may apply when you use other Sprouted Services, third party content or third party software. If for any reason a court of competent jurisdiction finds any provision of the Terms of Service, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to effect the intent of the parties as reflected by that provision, and the remainder of the Terms of Service shall continue in full force and effect. Any failure by Sprouted to enforce or exercise any provision of the Terms of Service or related right shall not constitute a waiver of that right or provision. The section titles used in the Terms of Service are purely for convenience and carry with them no legal or contractual effect.